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Delivery Information

Delivery Information 
 

Items are sent out by Royal Mail. We aim to dispatch all orders within 2 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank Holidays and the Christmas period.  We will endeavour to dispatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this prior to dispatch.


 
Order Status 
 

You can track the status of your order by logging into your members area and clicking on 'Orders' if you have created and account on registering. This also enables you to checkout quicker on future purchases. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below:
 
Processing - Your order has been successfully placed and is awaiting payment
Complete - The payment for your order has been received and your order is being packed
Dispatched - Your order has been dispatched and should be with you within the next two working days
Cancelled - Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order.
 

After-Sales Service

Questions, comments or requests regarding these terms and conditions or our Products can be brought to our attention using our contact us form. If you have any complaints these should be addressed to:

 

The Cosmetic Company Outlet

Xlash
Skinetica
Hydroxatone
blinc
Clinique
Lancome
Urban Decay