Postage & Returns
Cosmetic Company Outlet offer free UK postage on all our products purchased from our website. Unfortunately, we only ship to the UK therefore any orders from abroad will be cancelled and refunded.
Deliveries are sent out by Royal Mail 2nd Class Delivery. We aim to dispatch all orders within 2 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control – for example Bank Holidays and the Christmas period. We will endeavour to dispatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this prior to dispatch. On occasion orders will be fulfilled from stock stored at our Amazon fulfilment centre direct to you.
Under UK law you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 14 days following the day of receipt for a full refund of all charges excluding postage. Goods must be returned as new and unused and all seals intact. The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt. This does not affect your statutory rights.